Dr. Ian Gray Dental Group
Privacy & Cookies
Dr. Ian Gray Dental Group respects your privacy. This policy explains what information this website collects, why, and what choices you have. It covers this website and callback requests. As a dental practice in Ontario, we are a health information custodian under the Personal Health Information Protection Act, 2004 (PHIPA). Section 9 below describes how we handle personal health information.
1. Who is responsible
Dr. Ian Gray Dental Group, 17665 Leslie St, Unit 1, Newmarket, ON L3Y 3E3, is responsible for personal information collected through this website. Questions, requests and privacy complaints go to our Privacy Officer: call (905) 853-9355 during office hours or write to the address above.
2. What this website collects
This website has no user accounts, no online forms that send data to us, no advertising and no analytics. When you visit, your browser sends technical information that every website receives, such as your IP address, browser type, the page requested and the time. This information is used only to deliver the website, keep it secure and fix problems. It is not used to market to you.
3. Cookies
This website itself does not set any cookies and does not use analytics, tracking or advertising technologies. Because we do not use optional cookies, we do not show a cookie banner.
Our hosting provider applies technical security measures to protect the website against attacks and automated bots. At the time of writing these measures do not place cookies in your browser. You can block or delete cookies in your browser settings at any time.
If we ever want to use analytics or other optional cookies, we will ask for your consent first and update this policy.
4. Hosting and email providers
Our website is hosted by Namecheap, Inc. (EasyWP managed WordPress hosting). Our practice email is provided by Namecheap (Private Email). These service providers process technical information and email on our behalf. Namecheap is a company based in the United States, so this information may be processed outside Canada, including in the United States, where it may be accessible to authorities under local law.
5. Phone calls
When you call us, we use your name, phone number and the reason for your call to help you and to book appointments.
6. Callback requests by text message or email
Outside office hours you can ask us to call you back. Once we receive your request, your name, number and request are personal information, and may be personal health information, and we protect them as described in this policy. The website builds a short message with whether you are a new or existing patient, your name, phone number, your email address if you give one, how you want to be contacted and the best time for a call, and opens it in your own email app. The website does not store or send this information; you send it yourself.
- Purpose: only to call you back about your request. We do not use it for marketing.
- Please do not include health details. Text messages and regular email may not be end-to-end encrypted. They pass through phone and email service providers and could be read by others. For tooth pain or other urgent problems, please call us during office hours.
- Who sees it: the members of our team who return calls. Your phone and email providers and ours (Namecheap Private Email) also handle the message to deliver it.
- How long we keep it: after we have called you back, we record any appointment, billing or care information in our patient records, which we keep for the periods required for dental records in Ontario. We then delete the original text message or email. Requests we could not complete are followed up before they are deleted.
7. Map and links to other websites
The contact section shows a drawn map. A real Google map is loaded only after you click the button “Load interactive map”. Until then nothing is sent to Google. After your click, your browser connects to Google, which receives your IP address and technical details and may set cookies. Google’s privacy policy applies to that map. Links such as “Get directions” open Google Maps in the same way only when you click them. Once you are on another website, that website’s privacy policy applies.
8. Your rights
You can ask to see the personal information we hold about you, ask us to correct it, and withdraw your consent where we rely on it. Contact our Privacy Officer as shown in section 1. We will respond within the time required by law.
You can make a complaint about how we handle personal health information directly to the Information and Privacy Commissioner of Ontario (complaint form). For other personal information you can contact the Office of the Privacy Commissioner of Canada. You may make a privacy complaint to our Privacy Officer by phone or in writing using the contact details in section 1. You can also complain to the Commissioner directly; you do not need to contact us first.
9. How we handle personal health information
We collect, use and share personal health information only to provide and support your dental care, for billing and insurance, and as permitted or required by law. We keep patient records secure, limit access to team members who need them, and keep them for the period required for dental records in Ontario. To see or correct your dental record, or to ask about our information practices, contact our Privacy Officer as shown in section 1.
10. Changes to this policy
We may update this policy, for example when we add new features. The date at the top shows the latest version.